Articles and guides which relate to the Net Promoter Score (NPS). This is a scoring system used in customer service to understand levels of satisfaction.
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Why read this? : We look at how to set up and use an e-Commerce dashboard. Learn different ways to store, analyse and share your online selling data. Plus, learn the types of decisions it
Why read this? : We look at why it’s important to not just ask for customer feedback, but also to act on it. Learn how to turn customer feedback into positive actions on your brand. Read
Why read this? : We look at the role of CRM in Business-to-Business (B2B) marketing. Learn which activities help you build a strong B2B CRM program. We also share a case study to show how