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Net Advocacy Rating

Articles and guides which relate to the Net Advocacy Rating (NAR). This is a scoring system used in customer service to understand levels of satisfaction.

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How to get the most out of B2B CRM

Why read this? : We share how the Business-to-Business (B2B) buying process works and where CRM fits in. Learn the key activities which go into a B2B CRM program. We also share a case study

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