Customer feedback – listen up or lose out
March 13, 2023
Why read this? : We look at why it’s important to not just ask for customer feedback, but also to act on it. Learn how to turn customer feedback into positive actions on your brand. Read
Net Advocacy Rating
Articles and guides which relate to the Net Advocacy Rating (NAR). This is a scoring system used in customer service to understand levels of satisfaction.
Get in touch if you can’t find what you’re looking for …
Read More »
How to get the most out of B2B CRM
March 16, 2023
Why read this? : We share how the Business-to-Business (B2B) buying process works and where CRM fits in. Learn the key activities which go into a B2B CRM program. We also share a case study