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loyalty

Articles and guides which relate to driving loyalty with customers. Loyal customers are the ultimate goal of the brand adoption funnel as lower costs to maintain and high long-term customer value.

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e-commerce planning process - 5 key steps in e-commerce experience

How to improve your D2C experience

Why read this? : We look at how to improve your customers’ Direct-to-Consumer (D2C) experience. Learn how to sharpen your thinking with insights, competitive strategy and positioning. Then how to turn those thoughts into customer-facing

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