Why read this? : We explore the opportunity and issue areas around the e-Commerce supply chain. Learn where the challenges come from and how to reframe these more positively. Read this to make your e-Commerce
All articles and guide content which refers to customer service – why it’s important and how to deliver it in the best way.
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Why read this? : We share which activities are must-haves in bricks and clicks commercial planning. Learn why you need marketing, customer service and supply chain plans before you talk to a retailer. Read this
Why read this? : We look at how to prepare for the challenges of D2C order processing. Learn how to test your back-end systems to identify and fix issues before you go live. Read this
Why read this? : We look at how to set up and use an e-Commerce dashboard. Learn how to store, analyse and share your online selling data. Plus, learn the decisions it drives with our
Why read this? : We explore the different benefit offers of subscription models such as value, convenience and discovery. Learn what delivering these benefits means for your brand and your customers. Read this to learn
Why read this? : We look at why e-Commerce customer service is such a key part of online selling. Learn how to build the right team, system and process to keep online customers happy. Read