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customer service

All articles and guide content which refers to customer service – why it’s important and how to deliver it in the best way.

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What to look for in an e-Commerce agency

Why read this? : We explore the role of an e-Commerce agency. Learn about their services across strategy, planning and customer activation. We also cover the value of an interagency approach to e-Commerce. Read this

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e-commerce planning process - 5 key steps in e-commerce experience

How to improve your D2C experience

Why read this? : We look at how to improve your customers’ Direct-to-Consumer (D2C) experience. Learn how to sharpen your thinking with insights, competitive strategy and positioning. Then how to turn those thoughts into customer-facing

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