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Meeting the media sales team – make it awesome, not awful

Business meeting round with a man presenting in front of a screen to 5 colleagues

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Why read this? : We look at what happens when you have a media sales team pitch for your media spend. Learn when and why this happens, and how to prepare for it. Read this to help make media sales team meetings more awesome and less awful.

Media buying is weird at the best of times. But there’s one specifically weird part on our mind this week. That’s when your media agency recommends you spend all your budget with a single supplier. This usually involves a pitch process where you meet the media sales team from each supplier.

Media in the advertising development process

You specify your media budget in your brief to your advertising and media agencies. This kicks off the advertising development process

It’s the media agency’s job to recommend how to get the most value out of that budget to deliver your objectives. (See our media planning guide for more on the process).

The media objectives normally focus on reach (how many people in the target audience will see the adverts) and frequency (how often those people will see the adverts).

The advertising development process - a guide on how to advertise successfully

Put simply, it’s about getting your adverts in front of the right customers, in the right way, in the right place and at the right time.

Normally, you spread the spend over different media suppliers. But if a single supplier can deliver your reach and frequency objectives, there can be advantages to spending your whole budget with them.

The best value for your media spend

Media spend is usually the biggest chunk of your marketing budget. Getting good value from it is vital. You want your advertising to have a positive impact on your sales and profits.

Media agencies regularly interact with media suppliers. They know their reach, costs and what types of deals they can negotiate. 

Those deals are normally based on economies of scale. The more you spend with a supplier, the lower the cost per advert they’ll charge you.

Person holding 6 hundred dollar bills in front of them which have been set alight

This is usually what drives a media agency‘s recommendation to go with one supplier (assuming they can also deliver on reach and frequency).

But often, multiple media suppliers will offer deals. So, the media agency sets up a competitive pitch for your budget. They ask different media suppliers to come in and show why you should work with them.

The competitive pitch means you get even better value as each media sales team tries to outdo the other. They want to win your business. This is good news for you.

From media spend to media relationship

The pitch meetings and subsequent decision to go with a single supplier means you start to build a relationship with that media supplier. 

This moves you from a transactional relationship (you spend money on their media) to more of a partnership (you work together on shared projects and objectives). 

The media agency will already have a relationship with these media suppliers. Their media sales team will share upcoming opportunities, and early details of new data, systems and processes. 

Close up of two hands in a handshake

By extending that relationship to you, they create a 3-way connection between you, them and the media sales team. This connection helps you set up more creative ways to deliver media. You can run media activity which goes beyond standard media packages. 

Stand out from the crowd

You want your adverts to stand out from the crowd. Brilliant brands differentiate themselves. 

The more customers notice you and like what you say, the more likely they’ll buy.

Meeting directly with the media sales team helps you explore more creative ways to achieve these objectives. For example, the media sales team may know of a hot new TV show in the pipeline that would fit your new advertising campaign well.

Outdoor billboard with writing that says this will drive $1m in sales - probably

It’s in their interest to work with you to find creative media solutions. Selling advertising space is their job. It’s how the media suppliers make money.

The more you have to spend, the more keen the media sales team will be to win your business. Your budget can help them hit their sales targets. They’ll want to woo you to spend with them.

But be warned, the quality of these pitches will vary wildly. We’ve seen some awesome ones and some frankly awful ones. Let’s look at what makes an awesome media sales team pitch stand out.

Awesome media sales teams

Remember, your media spend has to get your message in front of customers to help you hit your business objectives.

If the media spend doesn’t do that, you’re wasting your time and money.

This understanding of your objectives and how media delivers them is the first area where an awesome media sales team stands out.

You want them to propose a media plan that shows exactly how their media will deliver your objectives.

Close up of a hand with thumb up

Awesome media means your advertising message reaches your target audience in the right way, in the right place and at the right time. It gets you noticed by the right customers and amplifies everything else in your marketing plan. It’s how customers know you’re there and how to find you. It’s how they find out you’re doing something new.

Use it to spread the word about innovations and new packaging. To talk about customer experience improvements, and showcase sales promotions and price discounts. Your media helps you link customers directly to your website, and to where they can buy you online.

An awesome media sales team will explain how they’ll help you deliver against all these different objectives.

Awful media sales teams

However, this awesome experience doesn’t happen every time. 

In fact, in many cases, the media sales team don’t understand your business objectives. So they either pitch you the wrong thing or do it in a way which doesn’t fit your needs. This can be frustrating and lead to some awful meetings. 

The media sales team’s normal job is to sell media space to agencies, not clients like you. Usually, they don’t need to understand your business objectives. They focus on the media delivery. 

Man with hands behind head and a frustrated look on his face

This sometimes means you’re not talking the same language when you meet them face to face. They want to talk in complex media technical jargon. You want to talk about your customers and your business.

It helps to find common ground. Awesome media sales teams do that by understanding your business objectives. Awful media sales teams focus more on telling you what they offer. They make it about them, not about you

In fact, an awful media sales team will talk about themselves way too much. They lack customer understanding. It’s not unusual to feel talked at in these meetings, rather than listened to. The worst teams are barely one step above the used car salesman on the selling career ladder.

And if it’s your media budget, and your business objectives, that’s not what you want.

Getting more awesome from the media sales team

So how do you get more awesome and less awful from the media sales team?

Well, first, when you meet them, remember what your role is for them. You’re their customer and that matters. That matters a lot. But beyond that, you’re also there to represent your customers to them. This dual role can be tricky, so let’s look at each in turn.

Represent your customers to them

One of the best ways to make the meeting with the media sales team more awesome is to help them better understand your customers.

If you’ve followed the advertising development process, you’ll already have a brief which outlines your brand and business objectives. 

You should share your customer profiles with the media agency alongside the brief. 

Tell the media sales team who you want to see your advertising and challenge them to find those audiences for you. 

An example customer segment profile completed for a customer called Lonesome Lukas. Includes their story, goals, habits, pains and influences.

They’ll have access to lots of media audience data. They’ll take your target audience information, and find the best match for that target within their media channels and programmes. 

Usually, they’ll start with demographic information. Gender, age and education level, for example. (See our segmentation guide for more on this). They can track which channels and programmes get the most reach for each demographic segment, and propose media plans which get you in front of that audience.

Customer data in media planning can also often give you occasion-based insights, especially around time. For example, they can tell you what time of day, or day of the week your audience is most likely to be consuming media. You can link this to when they’re most likely to buy.

They can also plan media against attitudinal variables. Companies like Kantar, who run the Target Group Index (TGI) panel and Roy Morgan work with media owners to match data on media consumption with insights from household panels. This can help you find the best media for specific attitudes or lifestyles.

Your role as the customer for the media sales team

The brief has another important job beyond bringing your customer to life. It also defines what you need from the media activity as the media sales team customer. These are your business, marketing and communication objectives.

The media sales team should consider your objectives, budget and timings and show what their media can do you for given those constraints. 

Most media activity focuses on awareness. It’s about maximising the number of relevant customers seeing your advertising in the right context.

The brand choice funnel - trust - aware - consider - trial - loyalty - repeat purchase

Awareness is a numbers game. Look at how the media sales team proposal delivers reach and frequency. The more customers who see your advertising and the more often they see it, the more impact it’ll have. 

This is where the agency’s expertise comes in. They’ll evaluate the media sales team proposal and help you understand if (a) it’ll meet your objectives and (b) you’re getting a good deal. 

They should also help you optimise the spend. At a certain level of spend, your media budget will start to have diminishing returns. They should help you identify the most effective and efficient level of spend. 

You want the best return on your media investment. That’s ideally what you look for in media sales team pitches. That’s what should wow you the most.

Unfortunately, it’s not the only way media sales teams try to wow you. You need to watch out for the ones that try to wow you with something other than hitting your business objectives.

Wow you with style

Media selling is big business. The money that comes from selling media pays for the content. It pays for the TV shows we watch, the magazines we read and the websites we visit. That content pulls in the audience. Having an audience, the media owner can sell the media space around the content to customers like you.

That means media companies have access to great content experts. They know how to put on a show and tell a great story. And they use that expertise when they sell to you.

They’ll typically roll out a showreel for all the coming soon TV shows. These reels are professionally produced and make the content look amazing. Of course they do. 

It feels exciting to have this inside view of what will be on TV before everyone else. But really, it’s not that relevant to your content, to your advertising.

The audience won’t connect your advertising with the media owner’s content. It’s only relevant in building your confidence that the media will reach the right audience. Look at the media numbers harder than you look at the media content. The numbers matter more in finding your target audience.

Plus, let’s be honest, all media owners will have some content that hits your target audience. Yes, some shows are bigger than others. But overall, viewing figures tend to even out over time. Don’t let the style wow factor distract you from delivering your business objectives.

Wow you with social connections

The media sales team is often full of extroverts. They like to be sociable. And they’ll often use this sociability when trying to win the pitch. 

As the client, you suddenly find yourself being treated like a VIP. You get invites to exclusive events and activities as part of the media deal.

These invites might be professional – e.g. an invite to an exclusive presentation or conference – or more fun and personal – e.g. tickets to major sporting or music events.

Inside a concept hall, lots of confetti flying in air, with audience reaching out their hands towards it

This sort of social glad-handing goes on a lot, though not as much as it used to. More people these days see it as ethically questionable. Not quite bribery. But not far off either.

It’s the business’s money after all. So, media spend should be on what’s best for the business. Not for the individuals who control the budget.

What’s best for the business isn’t the style or social aspects of meeting the media sales team. It’s what they can do for your business that counts.

Wow you with business results

So, as fun as the style and social aspects of meeting the media sales team are, they’re not what matters in the long run. Business results matter when you’re spending your media budget.

The best media sales teams give you confidence their channels pull in the right audience. And that you’ll hit your business objectives if you work with them. 

Awesome media sales teams give you data showing clear reach and frequency. They share benchmarks of what similar media activity has done for other businesses. They work with you to set goals and measures to track on your performance dashboard.  

The best media sales teams commit to minimum levels of audience delivery. If they don’t reach those levels, they make up the difference. 

They aim to understand your business and pitch a plan that delivers your objectives. You should be confident in that plan, so probe them on the details. Ask questions. Remember, there are always other places to buy media space. It’s your decision. You have the power here. 

You have the power, not them 

That’s a key thing to remember with the media sales team. They need you more than you need them. 

No media owner has a monopoly on media. There are always other ways to achieve your media objectives. 

Remember, what the media sales team sells has a limited shelf life. Like hotel rooms and airline seats, if they don’t sell the space, it goes to waste. 

That puts you in a strong negotiating position. Be clear on your target audience and business objectives. Push hard to get the media sales team to explain what they can do for you.

Conclusion - media sales teams

Your media budget is your biggest area of marketing spend. If your media agency finds multiple suppliers who can deliver your objectives, you can sometimes get a better deal by working with a single supplier. 

If you then meet a media sales team for a pitch, make clear what your business objectives are and who your target audience is.

Look for the media sales teams that give you the clearest business proposal. Beware the ones who try to wow you with style or social incentives. 

Business meeting round with a man presenting in front of a screen to 5 colleagues

Media is a numbers game. Make sure the numbers work for you. That’s what you find in an awesome media plan from an awesome sales team.

Check out our media planning guide for more on this. And of course, get in touch if you need help preparing for a meeting with a media sales team.

Photo credits

Business meeting : Photo by Campaign Creators on Unsplash

Money on fire : Photo by Jp Valery on Unsplash

Handshake : Cytonn Photography on Pexels 

Billboard (adapted) : Photo by Kate Trysh on Unsplash

Thumbs up (adapted) : Photo by Markus Spiske on Unsplash

Frustrated Man : Photo by Usman Yousaf on Unsplash

Confetti : Photo by Pablo Heimplatz on Unsplash

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