Skip to content

How to evaluate advertising : Client – agency experiences

Young man standing in Times Square at night looking up the bright media advertising billboards

Share This Post

Why read this? : How to evaluate advertising is one of the most challenging questions in marketing. We share different models and checklists you can use to help you do it. Learn how academics and agencies think about evaluation. Read this to help you get better with how to evaluate advertising. 

We’ve talked before about the key moment when client marketing and creative teams come together to present their first response to an advertising brief.

Most times, you plan ahead to avoid making that session a car crash.

But as we’ve updated our marketing and creative skill guides recently, it’s given us an unusual view on how to evaluate advertising.

Because, we can see advertising evaluation from both the client and agency sides. 

Car crash

This gives us a different perspective on this challenging area of marketing decision-making

When client and agency teams find themselves in perfect sync when it comes to how to evaluate advertising, then it’s like a marriage made in heaven. 

And so, we’ve taken our structure for this article from the famous rhyme which shows what you need for a perfect wedding.

Something old, something new, something borrowed and something blue. 

Something old - What would Kotler do?

As the client marketing team are the ones who start the advertising process when they brief their agencies, let’s start there.

The marketing equivalent of “What would Jesus Do”? we start with the Grandfather of all marketing books.

Philip Kotler’s Marketing Management* has been a long-time mainstay of marketing students. Our copy dates all the way back to 1988.

That’s before the internet and everything which came after that was even invented. When digital marketing at best was all about Sega and Nintendo.  

The advertising development process - a guide on how to advertise successfully

And yes, that book has been obviously republished many times since. But we wanted to look back and see how “traditional” marketing evaluated advertising. 

And you know what? Unlike other parts of the book, this section, though short, hasn’t dated too badly. Here’s what Kotler has to say on message evaluation and selection under the section on Designing Effective Advertising Programs

A good advertisement normally focusses on one central selling proposition without trying to give too much product information, which dilutes the ad’s impact. Messages should be rated on desirability, exclusiveness and believability based on the Twedt, 1969 Journal of Marketing model. These factors should be rated based on asking consumers to rate advertising for interest, distinctiveness and believability. 

He then goes on, that after defining the advertising strategy and briefing an agency, creative people must now find the style, tone, words and format to execute the message.

Sounds good so far. 

And yet, that’s pretty much where it stops. Other than a few paragraphs on looking out for areas like headlines, images and copy.

Something missing

So, what Kotler actually does here is tell us what to look out for. Great. But not how to decide if any of those things are any good. 

Or even why.

There’s no mention of the psychology of colour and its impact on brand identity for example. No mention of the psychology of typography and how different font styles can impact the readability and effectiveness of your creative.

Design principles? Photography? Video? None of these get a mention in this bible of marketing.

Blank Billboard seen from the ground against a clear cloudy sky

Yes, advertising pre-testing will ultimately give you the answer. But it doesn’t help you in that meeting where the agency first present their idea.

What if they’ve used a “bold” colour to create impact? But your brand’s trying to build trust and credibility

Or, they’ve presented you with 29 different font options for the headline?  And asked you to pick a favourite.

Or, they’ve misspelled your brand name in the opening paragraph? And instantly killed any confidence you have in the rest of what they’re presenting.

All scenarios we’ve come up against in the past. (All would be fails on our marketing agency evaluation checklist by the way).

Kotler’s model would have been no help at all in those cases. 

Something new - the “Weighty” evaluation model

Maybe it’s an age thing?

It’s a little unfair to judge someone on what they were thinking 30 years ago. Surely, there have been thousands of client – agency advertising reviews since then. Someone will have come up with a better model.

Well, maybe. But actually in most cases, the answer is likely still no.

Let’s look at an advertising evaluation model used by one of the big Australian advertising agencies with one of its big clients.

Man's hand holding a camera lens in front of a lake with mountains and blue skies in the background

No names, it could be any of them. But let’s called it the “Weighty” model.

That’s not the actual name. But the actual name is something equally serious, self-important and a bit up-itself. (Unsurprising, given many types of agency are serious, self-important and a bit up themselves). 

It proposes that after an advertising creative presentation by the agency, the client team have a ‘huddle’. Without the agency creative team in the room. They evaluate what they’ve just seen against 7 criteria. 

Huddle for these 7 weighty criteria

  1. Does it highlight the Reason to Believe?
  2. Has it communicated the Unique Selling Proposition?
  3. Check the branding – is it unique and distinctive?
  4. Is it relevant to consumer and based on an insight?
  5. Check that it is distinctive versus anything else on the market
  6. Is it shareable on social?
  7. And finally, is it simple and clear?

The agency also get kudos as they referenced both Ehrenberg Bass and the work of Binet and Field when they shared this model.

Both of these are interesting researchers in advertising evaluation. But, we reckon 95% of marketers won’t have heard of either of them. 

But here’s the thing.

In terms of ‘training’ marketers and getting them in how to evaluate adverting and give constructive feedback to the agency, a check-list like this is better than giving random subjective opinions.

Question mark spray painted onto a tree trunk among a wood of trees

But it still doesn’t help with any of those questions Kotler failed to answer too.

And this isn’t an especially easy list of questions to answer when the creatives are waiting out in the hallway.

Take question 5 for example. Yes distinctiveness is a theme that comes up again and again. (For example, see our article on business writing that stand out). 

But unless you research everything else that’s out there, how do you know it’s distinctive?

And with this particular agency, distinctiveness was always particularly challenging as the agency creatives openly shared the ‘inspiration sources’ they used to put the idea together.

Red tulip in a field of yellow tulips showing the impact of standing out and looking different

So, on one hand they share other adverts similar to what they presented to show where the idea came from. And on the other, the clients were being asked to check for its distinctiveness and uniqueness. 

Hmmm.

Something borrowed - the Gut - brief - idea model

So, have we found anything that has worked to get to better advertising?

Obviously, testing your advertising with actual customers is the gold standard.

Advertising tracking tests like the Ipsos test which uses persuasion and impact scores, we’ve generally seen work well.

But before you reach that stage, the client marketer still needs to filter out the ideas down to those which will go into pre-test.

Close up of a hand with thumb up

We like these 3 questions used by a big European agency / client as requirements for the marketing team before even giving any feedback on the advertising creative. 

  • Do you understand the creative idea?
  • Are you clear on the proposed “drama”?
  • Do you know what decision the agency wants from you in this meeting?

If you can’t answer yes to those questions, then pause the meeting. Your car crash proximity alert has just come on.

But if you can answer yes, here’s the 3 criteria they suggested you use next as how to evaluate advertising. We’ve used these often. 9 times out of 10, they help you give better feedback.

Gut

What’s your gut reaction to the advertising idea? Does it feel right to you?

Advertising has a small window of time to grab the customer’s attention. The first time they see an advert is hugely important to its longer-term effectiveness. Because the next time they see the advert, their view builds from that first impression. (See our article on design psychology for more on this). 

So, the first time you see an advertising idea from the agency is likely the closest you will be to looking at an advert from the same viewpoint as a customer.

If you don’t ‘get it’ or ‘like it’ right away, the chances are customers won’t either, no matter how much you finesse the idea.

Brief

Does it meet the brief?

It sounds like a simple question.

But, we’ve sat in so many of these meetings where in the excitement of the idea, the brief is forgotten.

As a marketer, you should always go back to the brief.  You put a lot of time and thought into writing that brief. You did that for a reason.

Make sure what the agency shows you meets what you put down in the brief. Check against the objectives and the deliverables. Does it do what you asked for?

Marketing Communication brief - blank template

Idea and execution

Once you’ve checked these, only then go on to evaluate the idea and execution.

Get specific, and ask lots of questions. Look at the the images, the layout and the copywriting. How does everything fit together?

Can you point to where the benefit is communicated? Can you see where your target audience will think and feel about what you are saying?

What purpose does it actually provide for the audience? Does the brand play an active role in the concept? Will customers even understand it? Does it make an impact?

Something blue - Well that was sh*t

If there was a single way to get advertising right every time, then the world would be full of amazing advertising.

And yet, turn on your TV, browse that news website, listen to your car radio, and it’s clear most advertising isn’t amazing.

At best, average, and in many cases mediocre. And those are the adverts that make it.

Think how many sh*t adverts die in the board rooms and meeting rooms of agencies and clients. 

Young man standing in Times Square at night looking up the bright media advertising billboards

Conclusion - how to evaluate advertising

So, with so many different opinions on how to evaluate advertising, who is right? 

The answer is … there is no answer.

Because every brand, every target audience, every agency creative team bring something different to the mix. The questions and processes we’ve shared from Kotler and various marketing agencies can help.

But actually, it’s all about context and going back to 2 marketing fundamentals.

Put yourself in the shoes of your customer. Does this advertisement make their life better or easier?

Understand what your brand stands for. Does this advertisement communicate that?

If you can’t answer yes to both of those questions, then sorry, creative team. Back to the drawing board.

Just remember to deliver the benefit, the branding, be unique, talk to the insight and make it shareable.

So we can use it on a 30 second TV ad, a 48 sheet poster, a 1080 x 1080 Instagram post and the CMO can put it on the back of his or her business card.

Oh, and above all, keep it simple, yeh?

Then of course, once you’ve done all those things, all you’ve got left to worry about is the advertising impact on sales and profits

Check out our advertising evaluation guide and our copywriting feedback article for more on this topic. Or contact us, if we can help you build your own advertising evaluations skills. 

* As an Amazon Affiliate, we earn from qualifying purchases

Outdoor billboard with writing that says this will drive $1m in sales - probably

Photo credit

Night time billboards : Photo by Joshua Earle on Unsplash

Outdoor billboard : Photo by Kate Trysh on Unsplash

Lens : Photo by Paul Skorupskas on Unsplash

Question Mark on Tree : Photo by Evan Dennis on Unsplash

Thumbs up (adapted) : Photo by Markus Spiske on Unsplash

Share this content

6 thoughts on “How to evaluate advertising : Client – agency experiences”

  1. Well written and clear information. It is a must to understand the style, tone, words and format of the client before executing the message. If we go wrong with basics, then there would be so many hiccups.

  2. Thank you for sharing this information abouthow to evaluate advertising client agency experiences. It was useful and interesting. You indeed have written it in a layman way so that anyone can understand and work accordingly. You have done a great job… Great post!!I found this Flightdigital.co.nz Having loads of data, if possible do have a look.

  3. Nice post , Nowadays marketing is not analog like before, digital marketing let us improve our business. I have been looking for more information about digital marketing; this article helps me a lot. Thanks for sharing valuable information. As I was looking for such information, I have found an article useful like this; you can check it out here Online Marketing Ad Agency

  4. Thank you for this suitable article about how to evaluate advertising client agency experiences, it will help me and people like me looking for the same. I appreciate your effort for taking time to do your research and present these details before us. Really nice way to present this content, very appreciative!!

  5. This is a very informative blog, thanks for sharing about how to evaluate advertising client agency experiences. It will help a lot; these types of content should get appreciated. I will bookmark your site; I hope to read more such informative contents in future.

Leave a Reply

Your email address will not be published.

Latest blog posts

Subscribe to get three-brains updates