Using nudge psychology to boost your e-Commerce
March 29, 2023 No Comments
Why read this? : We look at how nudge psychology can help you boost your e-Commerce sales. Learn the benefits of making the customer experience
Marketing resources
Downloadable marketing resources that also cover creative and e-Commerce.
Hello
Welcome to our collection of FREE marketing resources that also cover creative and e-Commerce. Use these tools to save you time and effort, and to inspire new ideas and ways of thinking. It’s a selection of the tools we find most useful in our coaching and consulting services.
Contact us directly, if you’d like to see more of what the Three-Brains team can do to help you. We can help you build the skills you need to put these tools to the best use. We add the expert knowledge to use these marketing resources to help your business grow.
Are you ready to raise your game?
The team @ Three-Brains
PS : If you’d like any of these marketing resources in another format such as Powerpoint , Keynote, Excel or Numbers, email us. We’re always happy to help.
A-Z Marketing resources - quick links
A
B
- Benefit ladder
- Brand
- Brand identity
- Bullshit bingo (Covid-19)
- Buzzword bingo (Covid-19)
C
- Colour identification systems
- Communication brief.
- Conference call buzzword bingo.
- Culture drivers
- Customer
- CX persona template
- Journey map – blank
- Journey map – example
D
Downloadable resources (by date)
An example of how you might cover the “Place” element of the 4Ps of the marketing mix when putting together a marketing plan.
The structure of this template covers the ambition for the relationship with the retail customer, a SMART objective with growth pillars, priority actives and enablers.
This summarises the key elements of the plan with that retailer for easier communication.
Date added : 2nd March, 2023
Taken from our article on journey mapping, this example journey map gives ideas at all 7 steps of the customer journey for a made-up pizza business.
It covers both example customer needs and pain points at each stage, plus online and offline touchpoints which could be used to meet / resolve those customer problems.
Date added : 5th January, 2023
There are 6 steps in a formal innovation process.
You start with idea generation and idea screening to come up with, and then select the best ideas.
These then go forward with a business case, and if that’s approved, you develop and launch the product or service.
This is then followed by a post-launch review which captures learning from the project to inform future projects.
Date added : 16th November, 2022
There are 3 key steps in the e-Commerce customer journey once the customer decides to buy.
The store website needs to handle the order, then you need to manage payment and delivery.
Lots of things can go wrong which will cause the customer to contact your customer service team.
This graphic contains examples of 10 of the most common questions customers will ask about order to delivery.
Date added : 28th September, 2022
There are 5 main colour identification systems used in marketing and creative activities.
RGB and HSB are mainly used for colours used on screens. Hex is also used for colours on screens, but mainly for setting colours on websites.
CMYK is the main system used for printing on to objects and materials. Pantone is similar, but used where print accuracy is needed, such as on packaging.
Date added : 10th August, 2022
The market research process outlines the major steps you go through to research customers.
It starts with defining your business problem. That then sets up your brief, plan and the actual research itself.
You analyse the data, and look for key insights to help you answer your business problem.
Date added : 29th June, 2022
The Six hats process is an approach to creative thinking and problem solving invented by Dr Edward de Bono.
It uses coloured hats to signify different ways to think about solving a problem. You work through each hat, and then collate the thinking to find the best solution.
This graphic shows each of the colour hats and the key way of thinking you should use when wearing each hat.
Date added : 18th May, 2022
Your GAME plan is a one-page summary you use for each of your brand activations. For each key activation, it shows the Goal, the key Activities and how you’ll Measure and Evaluate performance against it.
This example shows typical goals – grow sales, launch innovations and change market behaviour.
For each of these goals, it shows example of activities, measures and evaluation methods.
Date added : 4th April, 2022
Culture is how things get done in your business. There are 8 factors which help shape it.
It starts with the people in your team. You need to work out how to organise, motivate, reward and lead them.
In addition, you also need to set up and manage the work environment, your standards and policies,and your systems and resources.
These factors all connect to each other. Changes in one area often have a wider impact on your overall culture.
Date added : 25th February, 2022
A key tool to use as part of your marketing planning.
It follows the typical steps customers need to go through before they’ll become loyal customers.
You use it to diagnose issues and set objectives for your brand activation.
You’ll find the terms like awareness and consideration appearing in briefs, and reported on in marketing and e-Commerce dashboards.
Date added : 14th January, 2022
A simplified checklist to work through the process to write advertising copy.
First, do your research to understand the context. Get to know the brand, the audience and the media where the copy will appear.
Then create with ideas, structure and ending.
Finally, craft it to go live, including integrating it with other parts of the creative, making sure it fits the brand identity and testing it with customers.
Date added : 29th November, 2021
Use this as a reference to work though the key steps in the logo design process.
Firstly, you define the need and then write your brief.
Look at the different options for designing the log and then once you’ve got an approved logo add it to your assets and style guide.
Finally, roll it out through all your brand activation.
Date added : 25th October, 2021
Use as a reference tool to check the key technical tasks required to make sure your website planning does everything it needs to.
It summarises the Jobs To Be Done (JTBD).
This page reminds you to check you acquisition activity to bring in traffic, your engagement and conversion metrics, and other connected systems you need to set up.
The three key pillars for your website are :-
- Content – run through the CMS system
- Style – run through the CSS system
- Functionality – usually run with a combination of plug-ins and Java
Date added : 16th September, 2021
Social media is more than just posting some content, it’s an important part of your customer experience and your digital media plan.
This model gives you a template with an example of how your social media can fit into the CX vision and other channels you might include.
It outlines examples of activities used to drive IN-bound connections (from customers to the brand) and OUT-bound connections (from the brand to the customer).
Date added : 10th August, 2021
The Ansoff Matrix is used in brand strategy development, both for the marketing plan and for marketing innovation.
Identify whether to go after existing or new markets, with existing or new products and you identify your growth strategy from one of the four boxes in the matrix.
- market penetration
- market development
- product development
- diversification
Date added : 30th June, 2021
Use the SWOT template as part of your marketing plan and marketing planning to summarise the key internal and external factors which shape your plan.
Strengths and weaknesses are where you look at your own brand and its competitive advantages and disadvantages.
Use the key take-out to summarise what you need to do with this analysis.
Date added : 19th May, 2021
A checklist of the 7 key ideas we believe help you be a better writer.
Good writing has a purpose and clear structure. It creates content that has the audience in mind and is easy and interesting to read.
Use this checklist on your own writing to make sure it follows these basic good writing tips.
Date added : 14th April, 2021
A process map of the 5 key steps to set-up and run your Public Relations activity.
For each step – Brand objectives, PR objectives, Agency brief, activation proposal and activation – we identify the key perception change and the key commercial question to answer.
Use this process to map out the key high-level steps you need to successfully run Public Relations campaigns.
Date added : 17th March, 2021
A process map of the key steps to set-up and run your advertising development.
There are four key steps on the client side and four key steps on the agency side, with the proposal and performance review where both sides work together.
Use this process to map out the key high-level steps you need to successfully run advertising campaigns.
Date added : 16th February, 2021
A follow-on checklist from the e-Commerce planning process, this checklist walks through the key steps on an individual online sale.
Use this checklist to understand the online sale from the shopper point of view, and identify the key objectives and jobs to be done at each stage of an online sale.
Use this process to help you start selling online and to take a customer-centric view of e-Commerce.
Date added : 18th January, 2021
When you are new to e-Commerce, it can be difficult to know where to start.
The 5 steps we cover in our guide to the e-Commerce planning process, helps you identify the key steps, the key questions and the key actions to follow. From identifying the opportunity, to selling online, this process will keep you on track.
Use this process to help plan, organise and track the key steps you need to start selling online.
Date added : 11th December, 2020
Whether you sell through online retailers or through your own online store, each product page you set up must include a key set of product information to drive a sale.
This include the product name, images and information. It also includes the price and the call to action.
And once these details are in place, it’s also important to check the category filters, the search set-up and the (mobile) responsiveness of the page, to make sure that shoppers can find and use the product page easily.
Our simple product page checklist helps you keep on top of each product page to make sure you have optimised it for online selling.
Date added : 11th December, 2020
When you work on marketing innovation, it’s important to be able to run projects efficiently and effectively. Innovation can be a tough challenge.
This means keeping top of mind the key deliverables, the timings, the business forecasts and to highlight and communicate risks, opportunities and issues as they arise.
Our one-page marketing innovation project summary helps you capture key details on your marketing innovation projects.
Date added : 27th November, 2020
Your marketing plan will include key details of your marketing mix.
That plan will include your product, price, promotion and place plans if you are a product-led business.
And if you are a service-led business, the plan might extend to cover people, process and physical location.
While it is easy to remember these 4Ps and 7Ps at a high level, it’s not always easy to remember what activities sit in each part of the plan.
So, download out handy one-page cheat sheet of examples of which marketing activities you typically include in the marketing mix.
Date added : 30th October, 2020
Your brand identity is a collection of intangible and tangible assets that define your brand and what it stands for.
The Brand pyramid is a way of organising these assets, with starts with the vision and essence at the top.
The next “level” covers design rules.
The next level of the pyramid covers the rationale – the Reason to Believe, the Reason Why and the benefit.
The bottom level of the pyramid covers the target audience and the competition.
Date added : 18th September, 2020
Your brand identity is a collection of intangible and tangible assets that define your brand and what it stands for.
The Brand Diamond is a way of organising these assets, with starts with the positioning statement, and the. brand essence and core values and personality at the centre.
The next “layer” covers tangible brand assets like the brand name, colour palette, key audio, sales story, key visual and icon,
The outer layer covers key elements of the marketing mix – the product, packaging, price, promotion, communications and key brand imagery.
Date added : 18th September, 2020
Your brand identity is a collection of intangible and tangible assets that define your brand and what it stands for.
The Brand Wheel is a way of organising these assets, with starts with the brand essence and core values at the centre.
The next “layer” covers the personality of the brand; facts / icons / truths / beliefs and product elements.
The outer layer covers key elements of the brand from the consumer point of view – how it makes them think and feel, as well as the benefits.
Date added : 18th September, 2020
The Customer Journey Map is used in the customer experience development process. It assumes customers follow a series of interactions towards a purchase and then beyond into when they become a loyal consumer.
It’s similar to the brand choice funnel, but it’s written from the consumer point of view.
Your aim is to fill in examples of needs or pain points at each stage. And then, the relevant online and offline touchpoint that consumers use at each stage.
Date added : 21st August, 2020
Personas are portraits of a particular segment used in the customer experience development process.
These portraits use images and fact-based descriptions of the type of individual to bring them to life, and make your customer the hero.
They collate demographic, occasion and attitude and behaviour type information. This information helps marketers and agencies to put themselves in the shoes of the customer.
Date added : 20th August, 2020
The scope of digital can go very wide. It can be a challenge to know where to start and to know if you have covered all the things you need to.
Our digital business model guide takes you through our RESTART model.
RESTART stands for reach, engage, sell, technology, analysis, resource and transform and these seven steps cover the key elements you need for a successful digital business model.
Date added : 12th August, 2020
When you develop your brand identity, it’s useful to collate all the relevant brand assets into a single document.
This brand book and style guide serves as a way to ensure consistency of all brand assets. Our brand book contents checklist can help you make sure you have everything in there that should be there.
Date added : 24th July, 2020
As part of your marketing innovation process, when your business case is approved, there’s still a lot of work to do before you launch.
Our quick innovation launch checklist template helps you identify the key parts of the plan you need before you go to launch.
Date added : 15th July, 2020
As part of your marketing innovation process, it’s likely you’ll have sessions where you look to create lots of ideas through brainstorming and creative thinking.
Our quick innovation idea screener template helps you capture and organise these ideas, so you can start to prioritise which ideas you want to move forward with.
Date added : 15th July, 2020
What we say at work and what we want to say are not always the same thing. And nowhere is that more true than on the business purgatory that is most conference calls.
Play buzzword bingo on your next call with the “what you say” SFW version.
Or the “what you want to say” NSFW (contains some swear words) version.
12 separate bingo sheets on one pdf.
Date added : 23rd June, 2020
Part of the segmentation, targeting and positioning process, use this tool to identity the variables and prioritise the attractiveness of each segment.
Date added : 23rd June, 2020
Part of the segmentation, targeting and positioning process, use this tool to define the benefit that will sit in your brand positioning statement.
The four levels of benefit work together from the product feature level up to the emotional benefit to the consumer.
Date added : 23rd June, 2020
Part of the segmentation, targeting and positioning processs, use this tool to help define the category you operate in.
Define who your competitors are. Decide whether to go for broader definitions and bigger prizes or narrower definitions and less competition.
Date added : 10th June, 2020
A tongue in cheek market research checklist to show that a lot of market research methodology will stay the same after COVID-19.
The challenge will still be to build empathy with consumers. But you need to do that without banging on about the new normal.
Read the blog article behind this checklist for more detail.
Date added : 10th June, 2020
Use this tool as a reference when you carry out the segmentation, targeting and positioning process.
This is a 1 page process map with the key action at each step and an example of what the output can look like.
Date added : 9th June, 2020
When you’re new to brand strategy, it can be difficult to know where to start.
The 5 steps we cover in our guide to the the brand development process, helps you identify the key steps, the key questions and the key actions to follow. From knowing your market, to brand activation, this process will keep you on track.
Use this tool as a reference when you look to build your brand strategy.
Date added : 9th June, 2020
Use this tool when looking for a market research company or evaluating or reviewing your current supplier.
7 pages including the questions and a guide to evaluate HOW they answer the question. For each question, we break down why ask this question, what would be in a good answer and watch-out that would be poor answers.
Great market research companies will be able to answer these questions well.
Date added : 19th May, 2020
Use this tool when working with your market research company to brief them on market research related tasks.
3 pages including a blank template if you ask us for the pdf version – a guide to completing each section and an example brief from the vegan ice cream case study in our secondary research skill guide.
Date added : 5th May, 2020
One of our key marketing resources. To be used when working with your marketing agency to brief them on communication related tasks, particularly advertising and media.
2 pages if you ask us for the pdf version – including a blank template and a guide to completing each section.
It does require the creation and collation of key facts across brand identity, business goals and setting the communications challenge and project expectations.
Date added : 23rd April, 2020. Version 2 added : 24th July, 2020
Use this tool as a project dashboard if you’re setting up your own online D2C store.
2 pages if you ask us for the pdf version – including a blank dashboard and a guide to finding more information on each task.
It lists the key tasks across the strategy and plan, the store website tasks, the order to delivery process and the management of the store once it has launched.
Date added : 15th April, 2020
Safe For Work version – Safe to use in all circumstances. With all ages and senses of humour. Why not to use these terms in these challenging times.
One of our most popular marketing resources.
Date added : 8th April, 2020
Not Safe For Work version – though this depends on where you work.
The bingo sheet terms are the same as the SFW versions.
But the glossary has added much more colourful language. Only for people who are comfortable with swearing. A LOT of swearing. Why not to use these terms in these f***ing challenging times.
Date added : 8th April, 2020
Latest blog posts
Read More »
It’s time for digital transformation to decline and die
March 15, 2023 No Comments
Why read this? : We look at the difference between what digital transformation should do, and what it actually does. Learn the real question which
Time to show your brand character
March 1, 2023 No Comments
Why read this? : We look at the meaning of character in telling your brand’s story. Learn why choices made under pressure define your true character.