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Snapshot : This week we explore what e-Commerce customer service does for customers and for your online sales. Learn how to use customer service to
Snapshot : This article shares how design psychology helps you understand what happens in people’s minds when they experience a design. It covers five of the
Snapshot : Customer loyalty divides opinions in marketing. Some argue retaining loyal customers is easier and cheaper than acquiring new ones. But others argue customers are
Snapshot : E-Commerce is competitive. This week we explore how to use Porter’s 3 generic strategies of cost leadership, differentiation and focus to define your competitive